Yeremyan Academy

EFFECTIVE CUSTOMER SERVICE

EFFECTIVE CUSTOMER SERVICE

Intended for reception and procurement department staff in hotels

 

The course is designed for reception and procurement staff in hotels, including managers and owners who want to develop the knowledge and skills of hotel staff.


Course duration: 3 days

Minimum number of participants: 6

What you will gain

  • Hotel service standards


  • Functions of the reception and procurement department


  • Employee style and hygiene guide


  • Hotel cleaning standards


  • Ethics of communication with guests, telephone behavior


  • Guest typology, expectations and needs


  • Communication skills, conflict management 

To join the course you should register in advance

Program date

There is no date yet