Yeremyan Academy

EFFECTIVE CUSTOMER SERVICE

EFFECTIVE CUSTOMER SERVICE

Intended for food and beverage staff in hotels

 

The course is designed for food and beverage staff in hotels, including managers and owners who want to develop the knowledge and skills of the hotel staff.


Course duration: 3 days

Minimum number of participants: 6

What you will gain

  • Hotel service standards


  • Functions of the food and beverage department 


  • Employee style and hygiene guide


  • Hotel cleaning standards


  • Ethics of communication with guests


  • Guest typology, expectations and needs


  • Communication skills, conflict management 

To join the course you should register in advance

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