Yeremyan Academy

EFFECTIVE CUSTOMER SERVICE

EFFECTIVE CUSTOMER SERVICE

Intended for waiters/waitresses/hosts/hostesses in restaurants and hotels


The course is designed for restaurant or hotel waiters/waitresses, hosts/hostesses, including managers and owners who want to develop the knowledge and skills of a restaurant/hotel staff.


Course duration: 5 days

Minimum number of participants: 6

What you will gain

  • Modern requirements for customer service


  • Seven major principles of ideal sales


  • The most fundamental tools of customer service and guest psychology


  • Ethics of interaction and verbal communication skills


  • Table setting – the French, English, and Russian styles


  • Conflict management, mechanisms to overcome objections and complaints


  • Communication – verbal and non-verbal


  • The art of menu presentation 

To join the course you should register in advance

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